Privacy policy

1. Introduction
This Privacy Policy explains how Touchdown Cottages (“we”, “us”, “our”) collects, uses, discloses and protects your personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

This policy applies to our website and all online services we provide.

2. Who We Are
Touchdown Cottages
ABN: [Insert ABN]
Email: manager@touchdowncottages.com
Address: 150 Barry Way, Jindabyne NSW 2627, Australia

3. What Personal Information We Collect
We may collect personal information including:

Name
Email address
Phone number
Booking details (e.g. dates of stay, preferences)
IP address and device/browser information
Any information you provide when contacting us

We only collect personal information that is reasonably necessary for our business functions.

4. How We Collect Personal Information
We collect information when you:

Visit or interact with our website
Submit enquiries or contact forms
Make or attempt to make a booking (via our third-party provider)
Subscribe to communications

We also collect information automatically through cookies and analytics tools.

5. Use of Your Personal Information
We use your personal information to:

Respond to enquiries and provide customer support
Facilitate and manage accommodation bookings
Improve our website and services
Send important updates and, where permitted, marketing communications
Maintain security and prevent fraud

6. Third-Party Services (Bookings & Payments)
We use a third-party platform, Hostaway, to manage bookings and payments.

When you make a booking, you may be redirected to Hostaway or its integrated payment providers. Your personal and payment information will be collected and processed by those providers in accordance with their own privacy policies.

We recommend reviewing their privacy policy before providing your information.

7. Cookies and Analytics
We use cookies and similar technologies to:

Understand how visitors use our website
Improve functionality and user experience

This may include the use of third-party analytics providers (such as Google Analytics), which collect information like IP address, pages visited, and time spent on the site.

You can control or disable cookies through your browser settings.

8. Disclosure of Personal Information
We may disclose your personal information to:

Service providers (e.g. hosting, analytics, booking platforms)
IT and security providers
Legal or regulatory authorities where required

Some of these providers may be located overseas.

9. Overseas Disclosure
Your personal information may be transferred to and stored in countries outside Australia, including where our service providers operate.

We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with Australian privacy laws.

10. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure.

11. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

12. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us.

We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

14. Children’s Privacy
Our website is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: [Insert Contact Email]
Address: [Insert Business Address]